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FAQs

FAQs

HAVE A QUESTION? WE HAVE AN ANSWER!

The key to any successful home improvement project is using the right type of tools and materials. At Jackson’s Hardware, we’re proud to supply top-quality products to customers across San Rafael, CA and the surrounding regions. Whether you’re looking for power tools, door hardware, decorative plumbing supplies, kitchen fixtures, or anything in between, we have it all. To learn more about our range of products and services, browse the following FAQ section. Contact us or visit our hardware store to get started on your next renovation project!

  • 1. Do you have a showroom?

    Yes, we do. You can visit us at 435 Du Bois St., San Rafael, CA 94901. 

  • 2. What are Jackson’s Hardware store hours?

    Our hours are Mon-Fri: 6:00 AM to 6:00 PM; Saturday: 7:00 AM to 5:00 PM; and Sunday we are closed.

  • 3. Can we come and check the products?

    Yes, you can.

  • 4. Is it possible to special order an item?

    Yes. If you do not find an item at Jackson’s Hardware, we can order that for you. We can also order items directly from the manufacturers featured in our stores. On average, special orders are available within 2 business weeks.

  • 5. What credit cards do you accept?

    Jackson’s Hardware accepts Mastercard, VISA, Discover, and American Express. 

  • 6. Can I rent a power washer from Jackson’s Hardware?

    Customers can rent a power washer and many other items from Jackson’s hardware. Please check our Tool Rental page.

  • 7. Do you repair screens?

    Yes, and our typical turnaround is 2 weeks.

  • 8. Do you deliver?

    We certainly do. Please visit our Delivery page to get more information. 

  • 9. What if I return an item due to it being defective?

    Please return the item to the store and report to any of our sales associates. 

  • 10. Where can I find promotions going on?

    Please visit our Sales & Events page to see promotions and events. 

  • 11. Do you have a contact phone number?

    Yes, we can be reached at 415.870.4083

  • 12. Do you offer parts and repairs?

    Yes, we do. Please check our Tool Repair page. 

  • 13. How do I apply for a job at Jackson’s Hardware?

    Please visit our About Us page to apply.

Visit Our Hardware Store Today

Looking for the best hardware supplies and expert advice? Come visit Jackson's Hardware! Our knowledgeable staff is ready to assist you with all your hardware needs. Whether you have a project in mind or need guidance on what tools and materials to use, we're here to help.


At Jackson's Hardware, we offer a wide range of products and services, including power tools, tool rental, door hardware, plumbing supplies, building materials, outdoor power equipment, and decorative plumbing. Visit us today to learn more and get personalized advice on choosing the right tools for your project, understanding the best materials for your needs, tips and tricks for efficient project completion, and more!

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